Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs. Definition of quality according to ISO 8402 (somewhat older, but elegant…)

But what if the fulfillment of stated requirements is not achieved? Internal and external interests—all are important and together define the perceived quality.

Quality costs often represent only one facet. The issues associated with perceived quality are frequently far more complex and cannot be resolved within departmental silos alone. A cross-process, interdisciplinary team and a structured, efficient approach are required. This enables quality objectives to be achieved collectively. It is not only about statistics in the broadest sense, but rather about understanding and, where possible, quantifying the interests of all parties.

BNB Quality Statistics and Training supports you and your team situationally with proven tools from Six Sigma, Lean, modern agile approaches, and data mining. We accompany you and your organization in optimizing processes and products so that risks and quality costs are sustainably calculable.

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Core technical topics of such quality projects often include:

• Optimization of cycle times
• Optimization of inspection systems (e.g., cameras)
• Tolerance tightening but also widening! (Product as well as process limits)
• Forecasting models for controlling and regulating processes (Predictive Analytics, Data Mining, Machine Learning)
• Warranty analyses and forecasts
• Early warning systems (inline as well as with field data)
• Identification of critical product and process parameters
• Automated condition monitoring
• Identification of robust process settings
• Interviews (internal, external, external customers)
• …

There is no time to lose. Let us get in touch and discuss the possibilities together.